Shipping
Delivery Fees
Must Have Shoes offers free ground shipping on all orders over $100 within the Contiguous United States. We offer competitive rate shipping for all expedited orders. Please note that we do not ship to P.O. Boxes and APO addresses.
Estimated Delivery Times
Please use the guide below to estimate delivery times. A business day is considered to be Monday through Friday, excluding holidays. Orders are processed and shipped 1-2 business days after the order is placed.
International Shipping
DHL International Shipping
Love musthaveSHOES, but located outside of the US? No problem. We offer international shipping options through DHL for select countries. Shipping and return shipping fees apply.
My US International Shipping
Not listed in the countries available for shipping through DHL? We've collaborated with MyUS.com to be able to ship to over 225 countries.
MyUs.com is an international mail forwarder that can provide you with your own private U.S. street address to receive mail and merchandise. They will then consolidated your items and ensure proper, timely delivery of your orders to your international address. Their shipping rates apply. Visit MyUs.com to sign up or learn more.
Follow these two steps for international delivery:
- Get your own U.S. address in America at www.MyUS.com.
- Use your new U.S. address, provided by MyUS.com, when placing your order.
Additional Fees
1. If a delivery address needs to be changed after your order has shipped, a $15 redirect fee will be charged to you.
2. If a delivery is returned to us due to an incorrect or invalid shipping address, or if you were unavailable to receive the package during UPS's delivery attempts; a $10 return to sender fee per pair of shoes will be charged to you.
Identity and Credit Card Verification
To ensure security for our customers, Must Have Shoes reserves the right to request identity verification via fax.